Shipping policy
LLYLA offers convenient methods of delivery:
In-Store Pickup:
You can purchase a product a choose a pickup option from one of our two pop-up stores.
- The Pop-Up Shop next to Mugg n Bean (Broadacres shopping Centre)
- Broadacres Shopping Centre: Cedar Rd, Broadacres, Sandton
- Love Local Store Shop G22, The Zone (Rosebank Mall)
- 177 Oxford Rd, Rosebank, Johannesburg, 2196
The order will be ready for pick-up within 2 - 3 working days.
Courier:
This is a door-to-door service. Once the order reaches us, we prepare and package the item/s. From there it will be on its way to the address provided. Details on tracking and timing will be included in your delivery notification e-mail.
Delivery Times:
Shipping usually takes 2 - 5 working days in South Africa excluding weekends. All orders above R600 will be shipped for free in South Africa.
Shipping outside of South Africa usually takes 2 to 6 Weeks.
Delivery Rates:
Gauteng Main Centres - R55.00
Gauteng Outlying Areas - R85.00
Rest of South Africa - R100.00
Delivery to physical addresses only. If a P.O Box or Private Bag address is provided, we will amend the shipping and send your item to you via the post office.
International Shipping:
We ship to internationally. The rates are available when you add an item to cart and check calculate the shipping fee by using the shipping calculator during checkout.
United Kingdom - R850,00 for parcels under 2kg*
United States - R1,100,00 for parcels under 2kg*
* Subject to exchange rate fluctuations
If an item is missing from your shipment:
Contact us by E-mail: info@llyla.com within 24 hours of the delivery having taken place. Please have your Order Number ready.
Tracking your order online:
Once we’ve received your order, we’ll send you an e-mail with tracking details.
